Privacy Policy

At Sireika Renovations LLC, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our premium kitchen remodeling and bathroom remodeling services or visit our website. Whether you're booking a kitchen renovation, bathroom remodel, or any of our specialized home improvement services, by using our services or website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

• Request Consultations: Name, phone number, email address, property address for in-home consultations
• Contact Us: Name, email, phone number, and message content when you contact us
• Make Payments: Billing information for services like kitchen remodeling, bathroom renovation, or custom cabinetry, though we don't store credit card details (processed by secure payment processors)
• Create Accounts: Login credentials and profile information if you create an account
• SMS Opt-In: Phone number and consent when you opt-in to receive text messages about consultations, project updates, and promotional offers

Automatic Information Collection

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referral sources, click patterns
• Location Data: General geographic location (city/region level) to serve relevant service area information and connect you with renovation services in Orchard Park, Clarence, Hamburg, West Seneca, Lancaster, Amherst, East Amherst, Blasdell, Lackawanna, and surrounding areas
• Cookies: Small data files that help improve your browsing experience

2. How We Use Your Information

Service Delivery

• Consultation Scheduling: Coordinate in-home consultation appointments and communicate arrival times
• Service Customization: Tailor our kitchen remodeling, bathroom renovation, custom cabinetry, and design services to your specific home and needs
• Payment Processing: Securely process payments for completed renovation projects
• Customer Support: Respond to inquiries and resolve service issues
• Project Updates: Keep you informed throughout your renovation with progress updates and timeline communications

Business Operations

• Service Improvement: Analyze usage patterns to enhance our renovation packages and service delivery
• Marketing Communications: Send renovation tips, design inspiration, promotions, and newsletters (with your consent)
• Legal Compliance: Meet regulatory requirements and protect our business interests
• Quality Assurance: Monitor and improve service quality across all service locations

3. Information Sharing & Disclosure

SMS Opt-In Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Limited Sharing Occurs When:

• Service Providers: Payment processors, scheduling software, and communication tools that help deliver our renovation services
• Subcontractors: Licensed professionals who assist with specialized work (electrical, plumbing) as part of your renovation project
• Legal Requirements: Law enforcement requests, court orders, or legal compliance obligations
• Business Protection: Preventing fraud, protecting our rights, or ensuring customer and employee safety
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Consent: When you explicitly authorize us to share information with specific third parties

4. Data Security & Protection

Security Measures

• Encryption: All sensitive data transmitted through our website is encrypted using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel can access customer information on a need-to-know basis
• Regular Updates: We maintain up-to-date security software and monitoring systems
• Staff Training: Our team receives regular privacy and security training

Data Retention

We retain your personal information only as long as necessary to:

• Provide ongoing services and customer support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for tax, warranty, and accounting purposes
• Maintain project documentation for future service or warranty work

5. Cookies & Tracking Technologies

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

6. SMS Opt-In Details & Text Messaging

SMS Program Description

When you opt-in to receive text messages from Sireika Renovations LLC, you will receive:

• Consultation Reminders: Confirmation and reminder texts for your scheduled consultations
• Project Updates: Real-time updates about your renovation progress and timeline
• Promotional Offers: Exclusive discounts and special offers for our kitchen and bathroom remodeling services
• Design Inspiration: Tips, trends, and ideas for your kitchen or bathroom renovation
• Project Completion: Notifications when specific phases or your entire renovation is complete

Opt-Out Instructions

You can opt-out of receiving text messages at any time by:

• Text STOP: Reply "STOP" to any text message from us
• Contact Us: Call 716-868-6415
• Online: Use our contact form to request removal from our SMS list

Message & Data Rates

Standard message and data rates may apply. Message frequency varies based on your project schedule and preferences. You can update your communication preferences at any time.

7. Your Privacy Rights

You Have the Right To:

• Access: Request copies of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation on how we use your information
• SMS Unsubscribe: Stop receiving text messages by replying "STOP" or contacting us directly

Exercising Your Rights

To exercise these rights, contact us at 716-868-6415 or through our contact form. We'll respond within 30 days of receiving your request.

8. Third-Party Services & Links

External Links

Our website may contain links to third-party websites, including social media platforms, material suppliers, and business partners. This Privacy Policy does not apply to these external sites, and we're not responsible for their privacy practices.

Service Integrations

We use trusted third-party services for:

• Payment Processing: Secure credit card and payment handling
• Communication: Email marketing and customer communication tools
• Analytics: Website performance and user behavior analysis
• Scheduling: Consultation booking and project timeline management

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately. Parents who believe we may have collected information from their child should contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we don't sell personal information)
• Non-Discrimination: We won't discriminate against you for exercising your privacy rights

11. International Users

Our services are primarily offered in Western New York and surrounding areas. If you're accessing our website from outside the United States, please be aware that your information may be transferred to and stored in the United States, where our servers are located.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:

• Posting the updated policy on our website with a new effective date
• Sending email notifications for material changes (if you've subscribed to communications)
• Displaying prominent notices on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.